Delivery and Return Policy

At J&R Wholesaling, we strive to provide fast, reliable shipping and a hassle-free return process. Please review the details below for delivery timelines and return procedures.

Delivery Policy

1. Processing Time

  • Orders are processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods and Times

  • Standard Shipping: 3–7 business days within California and the U.S.
  • Expedited Shipping: 1–3 business days (additional charges apply).

3. Shipping Costs

  • Free shipping on orders over $50 (before taxes).
  • Orders below $50 will incur a standard shipping fee calculated at checkout.

4. Delivery Issues

  • If your package is delayed, damaged, or lost during transit, please contact us at support@jrwholesaling.com or (XXX) XXX-XXXX.
  • We are not responsible for delays caused by carriers but will assist in resolving any issues.

Return Policy

1. Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.
  • Items must be in original, unused condition with all tags and packaging intact.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items.
  • Perishable goods or consumables.
  • Opened personal care or hygiene products.

3. Return Process

  1. Initiate a Return: Contact us at returns@jrwholesaling.com or (XXX) XXX-XXXX with your order details.
  2. Approval: Once approved, you will receive instructions on where to ship your return.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

  • Once the returned item is received and inspected, we will notify you of the refund status.
  • Approved refunds will be issued to your original payment method within 7–10 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • Exchanges are available for defective or damaged items.
  • Contact us within 7 days of delivery to arrange for an exchange.

Contact Us

For any delivery or return inquiries, please reach out to us:

  • Email: info@jnrwholesaling.com
  • Phone: +1 (909) 782-0436
  • Business Hours: Monday–Friday, 9 AM–5 PM PST

We’re committed to ensuring a seamless shopping experience and are here to help with any issues you may encounter.